Refund Policy
14-day money-back guarantee
If you are not satisfied with your first payment for a paid plan (Standard, Pro or Personal, monthly or yearly), you can request a full refund within 14 days of that payment. No questions asked.
Renewals
- Yearly plans: you can request a full refund within 14 days of an automatic yearly renewal.
- Monthly plans: monthly renewals are not refunded, but you can cancel at any time and you will keep access until the end of the month you already paid for.
How to request a refund
Email us at support@lyftr.co with the email address used for the purchase, or reply to your Paddle receipt, or contact Paddle directly via paddle.net. Paddle processes approved refunds to the original payment method, usually within 5 to 10 business days depending on your bank or card issuer.
After a refund
When a refund is issued, the related paid plan ends and your account returns to the free Starter plan. Your data is not deleted; if you have more active clients than the free plan allows, you can still view them, but adding new clients is limited.
EU and UK customers
If you live in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days. Our money-back guarantee above covers this right. Any other rights you have under consumer protection law are not affected by this policy.
Exceptions
We may refuse refunds in cases of fraud, abuse of this policy (for example, repeated purchase-and-refund cycles), or accounts terminated for violating our Terms of Service.
Contact
Questions about refunds: support@lyftr.co